Nations Home Warranty is a Texas based home warranty company servicing native Texans and Oklahomans with outstanding home warranty services. Much of their great customer interaction is supported by a well-built and maintained application process on their website home-warranty.com.
The Nations Home Warranty was in a serious need up upgrade and contemporizing to capture their visitors attention and provide them with tools for managing their home warranty contacts. I was employed through Angelwire Creative to redesign an existing but dated application process that had become un-maintainable by their staff. Much of the PHP was designed for PHP 3 and needed a serious redesign if it were to survive a single server update.
The application process was not only streamlined for PHP 4 at the time, it was also rebuilt to be modular with adjustable pricing and pricing packages for their various contracts. It also was integrated into a user toolkit that users could use to review their existing contracts and update their contact information. As well, the application process was built to service individuals who spoke both English and Spanish as a first language.
This was made possible by refactoring the site’s text into manageable language files that could be swapped out as the user defined their language. It would allow for the expansion of any number of languages as well.
An application management center was developed for the Nations Home Warranty staff to review new applications, archive or remove outdated applications, and contact their customer base. As well, support was given for the staff to issue newsletters to their subscribed email base.
